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The type of personal information we collect will vary depending on the nature of your dealings with us. We have outlined this in more detail below:
Customer and prospective customers
When you enquire about our Services or when you become a customer of Clickzed.com, a record is made which includes Your Information. The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:
We collect personal information when recruiting personnel, such as your name, contact details, qualifications and work history (including references and other information included in a CV or cover letter as part of the application process). Generally, we will collect this information directly from you.
Before offering you a position, we may collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine your suitability for certain positions.
We (or a share registry provider we may engage) may also collect information to maintain shareholder information in accordance with Zambian Securities Exchange requirements, such as:
When we collect personal information from shareholders, we may also use and disclose it for other reasons related to your shareholding, such as identity verification, providing shareholder services, sending you correspondence and documents and responding to complaints or inquiries. We may also use Your Information to market our products and services, such as exclusive shareholder offers, to you.
The way in which we handle the personal information of visitors to our Sites is discussed below.
You can always decline to give Clickzed.com/ any of Your Information we request, but that may mean we cannot provide you with some or all of the Services you have requested, and may not be able to do business with you effectively or meet the expectations of customers or shareholders. If you have concerns about the personal information we have requested, please let us know.
Generally, we collect Your Information directly from you where possible. We may collect and update Your Information over the phone, by email, or over the internet or social media such as when you provide Your Information to us by:
We may also collect Your Information from other sources, for example:
If you visit our Sites, we may collect certain information, such as the type of device or browser you’re using, IP address, your device ID (a numeric identifier for your mobile device, if you access our Sites using a mobile device), the time of your visit, the duration and the pages you accessed on our Sites. This is to, amongst other things, help us to provide a positive user experience on our Sites, including optimizing our marketing activities to help us ensure that advertisements on the Sites are most directly relevant to your interests and to personalize your browsing experience (for example, by remembering your preferences and recognizing you as a repeat visitor to our Sites).
Most browsers can be set to detect cookies and you can control how your browser deals with cookies by changing your browser settings (for example by rejecting cookies). However, in doing so, you may not be able to use certain content on our Sites and may not have the same user experience.
In summary, Clickzed.com/ only collects Your Information where it is reasonably necessary for us to carry out our business functions or activities, including to assess and manage our customer’s needs and provide Services to our customers. We may also collect information to fulfil administrative functions associated with the Services, for example, billing and managing customer and other business relationships.
We also collect personal information to administer and manage relationships with our shareholders. Clickzed.com may allow shareholders and other visitors to our website to sign up for alerts and otherwise communicate with us.
The purposes for which we collect and use Your Information depends on the nature of your interaction with us, but may include:
The purposes for which we may use and disclose Your Information will depend on the Services we are providing to you. For example, if you have engaged us to provide our Services to you, we may disclose Your Information as follows:
Clickzed.com/ will also use and disclose Your Information for a range of administrative, management and operational purposes. This includes:
We may disclose Your Information to third parties we engage in order to assist us in providing our Services to you or to administer our relationships with shareholders, including suppliers, merchants, distributors and service providers such as those providing the payment gateway, website engagement, marketing, fraud prevention, data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance/development, and market research.
To assist us with our recruitment process, we may disclose Your Information to those employees who it is necessary for Your Information to be disclosed to as part of the recruitment process as well as recruitment agents and other advisers who assist with recruitment.
Personal information may also be shared between related or affiliated companies of Clickzed.com, where necessary.
Third parties to whom we have disclosed Your Information may contact you directly to let you know they have collected Your Information and to give you information about their privacy policies.
You may receive push notifications through the mobile app device (currently only available for android devices) or your browser where you have consented to being sent such notifications.
We may share certain non-personally identifiable information such as activity on the Site, purchase history, survey responses and other information with third parties to assist with their own marketing programs. We may also obtain similar data from third parties for the same reasons, namely to improve the Services and offering we provide.
Clickzed.com may use third party contractors or service providers who are based overseas or perform services provided outside of Zambia. Further, Clickzed.com or its third-party providers may store Your Information in the cloud or other types of network systems, where it can be accessed from and transferred between various countries over the internet.
Unless we have your consent, or an exception under the Zambian Privacy Principles applies, we will only disclose Your Information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Zambian Privacy Principles in relation to Your Information.
We will, if practicable and lawful, provide you with opportunities to use a pseudonym or to remain anonymous in your dealings with us.
Generally, it is not practicable for us to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect Your Information, you may be unable to utilize our Services or we may not be able to provide you with the relevant service, product or information.
Clickzed.com may use or disclose Your Information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you, or as otherwise permitted under applicable privacy laws.
If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below or using the opt-out functionality contained in the electronic message.
If you opt-out of receiving marketing material from us, Clickzed.com may still contact you in relation to its ongoing relationship with you.
We will take all reasonable steps to keep Your Information secure and to ensure it is protected against misuse, interference, loss, unauthorized access, modification or inappropriate disclosure. We require our staff to maintain the confidentiality of Your Information. We may hold Your Information in electronic form and will store it in secure systems accessible only to authorized personnel who have logins and passwords to gain access.
We host Your Information that we collect in secure server environments that are protected by firewalls and other industry-standard technology in an effort to prevent interference or access from unauthorized persons.
If you purchase Product(s) or Voucher(s) (as defined in our terms and conditions through our Sites, we process your credit card details securely over the internet using a third-party provider’s tier-one PCI-DSS compliant payment gateway. Our sites are also protected by a 256 Bit SSL Certificate to ensure that your credit card and anonymity are protected when you purchase online. If you opt-in to save your credit card details, our third-party provider will retain your credit card details on its servers for future purchases on our Sites. We do not store your credit card details on our servers.
While we take reasonable steps to protect Your Information, no website, internet connection or transmission, computer system or wireless connection is completely secure and we cannot guarantee or provide assurances regarding the security of transmission of information you communicate to us online or the integrity of transmission over the internet. Any information which you transmit to us online is at your own risk.
If we no longer need Your Information, we will take reasonable steps to securely destroy or permanently de-identify Your Information.
You may request to access Your Information we hold about you at any time by contacting us (see below for details), including by asking us to provide you with a summary of Your Information that we hold.
For your protection, we may require you to confirm your identity before access to Your Information is granted.
You will not be charged for making a request to access Your Information, however, in some circumstances, you may be charged for the reasonable time and expense incurred in compiling information in response to your request.
We will take reasonable steps to ensure that Your Information we collect, use or disclose is accurate, complete and up-to-date. However, the accuracy of that information largely depends on the information you provide. We recommend that you:
If you believe that any of Your Information, we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.
We may decline your request to access or correct Your Information in certain circumstances in accordance with the Zambian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with Your Information about the requested correction.
If you have a question or want to make a complaint about how we handle Your Information, please contact us at any time using the details below and provide details of the incident so we can investigate it.
Where we receive a question or complaint regarding Clickzed.com/’s use of Your Information, we will first review any question or complaint you may have to determine whether there are simple or immediate steps which can be taken to resolve the question or complaint. We will generally respond to your complaint within a week.
If your question or complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint or query within a week and endeavor to complete our investigation into your complaint promptly. We may require further information from you in order to resolve your complaint or question and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with the individuals involved.
We will, where reasonably possible, take steps to investigate and resolve complaints within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will notify you.